Module 01
Your Practice & Your Vision
Before we start fixing things, we need to know
what you're actually building.
You'll take an honest look at your current practice,
where you want it to go, and what needs to change
to get there.
Because bigger isn't automatically better.
The goal is to build the practice you
actually want to own.
Module 02
Your Ideal Client
Not every person willing to pay you needs
to become your client.
We'll look at who you serve best, which clients
are profitable, which clients create unnecessary
friction, and how your policies, pricing and
positioning help the right clients self-select
into your practice.
You don't need everybody.
You need the right people.
Module 03
Pricing for Profitability
Pricing shouldn't be based on fear.
Or what the preparer down the street charges.
Or what you think your clients will tolerate.
Pricing is a business decision—including your
time, expertise, expenses, capacity and
the value you provide.
The objective isn't simply to charge more.
It's to price intentionally.
Module 04
Client Management
Many "difficult client" problems aren't
actually client problems.
They're expectation problems.
We'll look at communication, boundaries,
deadlines, appointments, document collection
and the systems that teach clients how
to work with your firm.
Great service doesn't mean unlimited access.
You can take excellent care of clients
without giving them control of your business.
Module 05
Systems & Processes
Part 1: From Appointment to Preparation
Chaos happens when everyone is relying on
memory instead of a process.
In Part 1, we'll walk through the systems that
move a client through your practice—from scheduling
and the client interview to documentation,
expectations, workflow tracking and getting
the return into preparation.
You'll learn how to create repeatable processes
that keep work moving, establish accountability
and help make sure
nothing falls through the cracks.
Module 06
Systems & Processes
Part 2: From Draft to Done
Now we follow the return through
the rest of the process.
Part 2 digs into the systems behind reviewing,
checking and completing the work—including
quality control, documentation, intentional
redundancies and the procedures that help
catch mistakes before they become problems.
The goal isn't simply to get returns out the door.
It's to create a consistent process that protects
your clients, your team and your practice.
Module 07
Building & Managing Your Team
Hiring someone doesn't automatically
reduce your workload.
Sometimes it just gives you another
person to manage.
We'll talk about roles, responsibilities,
delegation, expectations and creating
a team that actually supports the business
you're building.
The goal isn't simply having employees.
It's creating capacity.
Module 08
Security & Compliance
You're responsible for incredibly
sensitive information.
We'll address the operational side of protecting
your clients, your practice and yourself—including
security, documentation, policies and procedures
that shouldn't be ignored just because
tax season is busy.
Compliance isn't glamorous.
Neither is explaining why you didn't have it.